Within the Philippines (Free shipping)
Outside the Philippines (free shipping for every single transaction worth 150 USD)
Select your country
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(Note: All shipments will becoming from Japan via EMS.)
TOTAL AMOUNT DUE
We at Ivi Ryo corp value our customers and will only charge the lowest possible cost to ship our products to you. We will calculate
applicable shipping charges, and other fees based on the size, weight, destination, and for purpose of insurance, the total value of the goods.
All international shipments outside the Philippines will not be charged the 12% Value Added Tax (VAT).
International customs and import taxes may be applied to
international orders when the shipment reaches its final
destination. Such charges shall be the sole responsibility of the
recipient and cost may vary per country. Please contact your local
customs office for more information or details regarding applicable tariffs. Please note that will not undervalue our products or
declare them as gifts as it is illegal to do so.
Orders overseas are shipped free of charge for a minimum single
purchase worth 150 USD. Please allow 15 business days for
shipping. All international orders are shipped from Japan through
our courier partners, EMS Japan.
Orders within the Philippines are shipped free of charge without a minimum purchase requirement. Please allow 1 business week for shipping. All local orders are shipped through our courier partner, JRS Express.
For international orders, kindly take note that a minimum
cancellation fee of php 1,000.00 will be charged to cover the
shipping costs once a customer chooses to cancel an order that is
already shipped out. The cancellation fee may increase based on the package contents (size, weight, total cost, and destination). For a
cancellation to push through, the package must be returned
in good condition.
The cost for shipping of any package returned because of incorrect address shall also be charged to the customer.
Ivi Ryo Corp. does not assume responsibility in the event an order is delayed, held, or confiscated by Customs. The customer shall be solely responsible for having knowledge of and complying with their local laws, applicable regulations issued by their Health Department and other rules and applicable Customs regulations of the country of final destination.
Ivi Ryo corp. shall not be responsible for any direct, indirect,
punitive, or consequential damages that may arise from improper
international shipping practices. The risk of loss and title for all
merchandise ordered on this website pass to you when the
merchandise is delivered to the shipping carrier.
Return and refund Policy – Eligible for Refund
I. Order is eligible for refund if the product arrives unsealed
II. Order is eligible for refund if the product arrives damaged:
b. past expiry date
III. Order is eligible for refund if the product arrives incomplete
a. Not all orders are included
b. Items are missing from the product packaging
IV. Merchant must notify Ivi Ryo Corp. within 5 business days of receiving their packages
V. Approved refunds will be issued only when the package arrives safely and sealed at the Ivi Ryo office.
VI. All refund details given should be correct and complete. Any incorrect or incomplete details given will delay refund process
VII. If your exchange item is un-available or out-of-stock, refund will be processed
VIII. Banco de Oro is our partner bank for bank transfers. Please keep in mind that you would have to 3-5 banking days after we receive the returned items before refund is processed.
Return and refund policy – NOT eligible for refund
I. Client rejects package by refusing to pay the receiving country’s duties and taxes. (Shipping fees are non-refundable, and will be deducted from the total amount to be refunded. Minimum shipping fee to be charged is php 1,000 depending on package status upon cancellation)
II. Delivery could not be completed because client provided incorrect or incomplete shipping details. (Shipping fees are non-refundable, and will be deducted from the total amount to be refunded.
III. Client receives the products and asks for a refund beyond the 5-business day grace period.
Welcome to the IVI E-Commerce Platform. Through this website, we hope to provide a convenient and accessible way to search, view and purchase our various products. We will strive to keep this website
updated on a regular basis to ensure that the products you see here will always contain our latest offerings. It is our goal to make sure your online shopping experience as will be easy and hassle-free as possible.
This E-Commerce Platform is intended for use by individuals 18 years and over who can willingly give their consent. Minors below 18 are
advised to seek help from their parents as they access this website.
We do not intend to market, offer nor sell to minors, without the
consent of their parents. We ask that parents supervise their children
as they make use of this website and assist them in any online
purchase they might want to make.
There are different ways by which this E-Commerce Platform may
collect information from our valued customers. The information we collect may be classified as anonymous or user-provided.
A cookie is a small piece of data sent from our website and stored
in your web browser while you are viewing our website. When you browse our website in the future, the data stored in the cookie can be conveniently retrieved to notify our website of your previous activity.
As you view the different pages in our website, anonymous information is sent to our servers. This is in the form of cookies, Internet tags, and other user data such as web log files, server logs, etc. Your Internet browser also automatically sends anonymous user information which includes the Uniform Resource Locator (URL) of the website you previously came from, the Internet Protocol (IP) address and the type of browser you are currently using. Other
In order to make purchases from our website, we will require you to create a user account that will contain personal information that we will use to identify you. This information will allow us to process your purchases, confirm payment and deliver our products to your designated delivery address. This information may also be used to send you user specific offers on new products, promos and or other material you may choose to subscribe to. All the information you provide will allow us to tailor fit all our communication to you and provide you with quality service that you deserve.
Our website uses both anonymous and user specific information to give you
a personalized browsing experience, taking into consideration your chosen preferences and site features. Our website will also analyze the anonymous information your browser sends us to help you properly navigate the pages of the site and improve its performance.
USER PROVIDED INFORMATION
In order to purchase items on this website and to access all its features, we will require you to provide us with personal information that we will use to identify you. This information includes but is not limited to:
At other instances, we might ask you other information such as height, weight, skin type, body type and age that might help us in customizing our product line to suit your preferences.
When you complete your purchase, we will require additional information such as a valid and/or verified credit card number and billing address and delivery address.
INFORMATION USE AND DISCLOSURE
Unless explicitly stated in this Policy or in other user-submitted forms in our website, we will use the information you provided us to respond to queries, product purchase confirmation, delivery, for sales and market research
purposes, to communicate with you directly or for any other purpose explicitly specified.
Other uses of your personal information may include any of the following:
All anonymous information and those that are not user-specific shall be used fully by our website. Any combination of anonymous and user-provided information may be used to customize your site-viewing experience.
Our website provides adequate safeguards to protect your privacy and we take sufficient steps to maintain the confidentiality of your information and transactions. We will treat all your personal
information as confidential and will not provide them to third parties without your consent. Our website will protect your personal information from unauthorized access, use, misuse, alteration, loss, destruction or unwarranted disclosure.
We will require you to create a unique password that will give you access to your account.We will require the use of a combination of numbers,
numbers, upper and lower case letters and special characters. We encourage you not disclose your password to anyone. If you do share your password or your personal information with others, you will be held responsible for all actions done with the use of your account.
Should you lose your password, you may lose control over your
personal information and may be subject to legally binding actions
attributable to you as the account holder. If your password has been compromised for any reason, you should immediately notify us and change your password.
We would like you to keep in mind that the transmission of any kind of information over the World Wide Web or publicly accessible resources will not always 100% safe, secure or error-free. As such, we can cannot guarantee the confidentiality of any information submitted outside our website or in pages of our website which are not designated as secured. Emails sent to or
from our website may not be secure and may be viewed by other people.
At no instance will we provide any personal information to third parties for use in marketing, sales and promotions without your consent, unless otherwise provided for in this Policy. We will neither sell nor disclose any personal information about our users and visitors unless provided for in this Policy. We may however provide personal information to IVI affiliates worldwide that will abide by this same Policy and will agree to treat such information confidential in accordance to this Policy.
On rare instances, we may disclose personal information you provide to
other third to other third parties who are not affiliated to IVI, but are limited to the following:
(i) to contractors, delivery services, technical support, and
financial institutions, in which case we will require them to agree
to treat the information as confidential in accordance with this
Policy and use it for the specific and allowable purposes;
(ii) in connection with the sale, assignment, or other transfer of
the business of this site to which the information relates, in which
case we will require such buyer to agree to treat the information
as confidential in accordance with this Policy and use it for the
specific and allowable purposes;
(iii) to respond to requests by law enforcement agencies,
commissions or authorized personnel with a search warrant or other legally valid inquiry or
order,commissions or authorized personnel with a search warrant
or other legally valid inquiry or order, or which is required by
applicable laws, court orders, or government regulations, or
where disclosure is necessary to prevent physical harm or
financial loss or in connection with suspected or actual illegal
Such third parties may be provided with access to personal information necessary to perform their functions but are not allowed to use or disclose such confidential information other than on our behalf and in accordance with this Policy or as otherwise required or permitted by applicable law.
There may be instances where you will be offered opportunities to consent to the sharing consent to the sharing of your information with third parties for
invitations to email subscriptions or other promotions. Should you consent to this, we will share your personal information with these third parties and the information you provide may be used by such third parties for their own purposes and in accordance with their own policies.
The gathering, use, and disclosure of information intended in this Policy may involve a transfer of the information to jurisdictions located outside your country of residence that may not have equivalent laws and rules regarding the use of personal information. In such instances, you will be asked to consent to such transfers and disclosures in accordance with this Policy.
UPDATED PERSONAL INFORMATION
To keep personal information you provide our E-commerce Platform current, complete and accurate, please contact us for any changes so that we will take appropriate steps to update or correct your information in our possession, or to remove your information from our contact list should you decide to delete your account.
All copyright in the text, images, photographs, graphics, user interface, and other content provided in this website, and the choice and arrangement of such content are owned by us to the full extent provided under the Intellectual Property Code and all international copyright laws. Any reproduction, copying, or redistribution of the Content for commercial purposes is strictly prohibited without our prior written consent.